Privacy Policy

Wick’d Distribution LTD (Distributor and Wholesale Vape Supplier) is committed to protecting the privacy of all our business partners, clients, and website visitors. This Privacy Notice explains clearly how we collect, handle, and safeguard your personal and business information. If you have questions or require further details, please contact us at support@wickd-distro.co.uk or write to us at:

Wick’d Distribution LTD

Part One: Our Privacy Commitment

     

      • Wick’d Distribution LTD strictly respects your privacy and implements rigorous security protocols to protect against unauthorised access, loss, misuse, alteration, or disclosure of your personal and business data.

      • All data collected from your interactions with us—whether online, by email, by phone, or in-person—is handled confidentially.

      • Communications regarding business transactions will be confirmed via email where applicable.

     Part Two: Information Collection and Usage

    Types of Information Collected:

       

        • Business identification details (company name, registration number, VAT number, business address)

        • Personal identification details of business contacts (name, position, email, phone number)

        • Financial information (bank details, payment methods, transaction records, securely processed via encrypted channels)

        • Technical information (IP address, browser details, access logs)

      Purpose of Data Collection:

         

          • Managing and processing business transactions and orders

          • Communicating relevant product updates, promotions, and B2B offers

          • Improving our product range and customer service based on feedback

          • Fraud prevention, compliance monitoring, and business risk management

          • Facilitating efficient and secure use of our website and online ordering systems

        We categorise you as an active client for 24 months from your last interaction or transaction. After this period, your data may be archived securely or deleted, unless required for compliance or legal purposes. You can opt out of marketing communications at any time by contacting us directly at support@wickd-distro.co.uk.

        We do not knowingly engage in transactions with individuals under 18 years of age.

        Your data is securely stored within the UK and the European Economic Area (EEA).

        Part Three: Data Retention

        Wick’d Distribution LTD retains your personal and business data only as necessary to fulfil our obligations, comply with regulatory standards (including HMRC requirements), and protect against potential legal claims.

        Part Four: Your Rights

        You have specific rights regarding your personal and business data:

           

            • Right of Access: Obtain a copy of the data we hold about you.

            • Right to Rectification: Correct any inaccurate or incomplete data.

            • Right to Erasure: Request deletion of your data in specific circumstances.

            • Right to Restriction: Limit processing under certain conditions.

            • Right to Data Portability: Request transfer of your data to another business or entity.

            • Right to Object: Object to certain data processing activities, including direct marketing.

            • Right Regarding Automated Decisions: Opt-out of automated decisions or profiling processes.

          To exercise these rights, please email support@wickd-distro.co.uk or contact us at our address.

          Part Five: Cookies Policy

          We use cookies to improve website functionality, enhance user experience, and assist in marketing analytics. These cookies do not track browsing activities outside our website. For further details and managing cookies, visit youronlinechoices.com.

          Part Six: External Websites

          Our website may contain links to third-party websites. Wick’d Distribution LTD does not control these sites and is not responsible for their privacy practices or content. Please review the privacy policies of external sites independently.

          Part Seven: Business Communications

          By providing contact information through business interactions, trade shows, or our website, you consent to receive business communications from us, including product updates, newsletters, and promotional offers. You can opt-out at any time via provided unsubscribe links or by contacting our support team.

          Part Eight: Compliance and Verification

          For compliance with UK regulations, including age-restricted products, Wick’d Distribution LTD may use third-party verification providers (e.g., 1account) for identity checks. All collected verification data is handled securely in compliance with relevant legislation.

          Part Nine: Intellectual Property

          All content on this website, including text, images, logos, and product information, is owned by Wick’d Distribution LTD. Any unauthorised use, distribution, or reproduction of content is prohibited.

          Part Ten: Changes to This Privacy Policy

          Wick’d Distribution LTD may update this policy periodically. All changes will be published on our website. We recommend regular review to stay informed about how we protect your information.

          Part Eleven: Contact and Complaints

          For any queries, concerns, or complaints about our handling of your personal or business data, please contact:

              • Address: Unit 5, Beaver Industrial Estate, Southall, UB2 5FB

            You also have the right to escalate your concerns to the Information Commissioner’s Office (ICO) if you believe your data rights have not been respected