Awaiting Order Arrival
Orders typically arrive next day if placed before 4pm, depending on your location and the shipping method selected at checkout. If there are any delays, we will notify you as soon as possible.
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow your shipment's progress through the carrier's website.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date. If that does not help, please get in touch with your sales rep at Wick'd to get more information.
Once your order is processed, it cannot be altered or canceled. However, if you need assistance, please reach out to your sales rep at Wick'd, and we will do our best to assist you.
If your order is damaged or incorrect, please contact us within 48 hours of receiving it. We will guide you through the return process and ensure the issue is resolved quickly.
If your order is still listed as “Processing,” it means we are still preparing your items for shipment. Please allow us a little time to ensure your order is packed and dispatched properly.
Ordering & Payment
Placing an order is easy! Simply browse through our product catalog, add items to your cart, and proceed to checkout. You’ll be asked to provide shipping details. Once your order is fulfilled, you will be sent an invoice to be paid.
Once your order is confirmed, it cannot be modified or canceled. If you need assistance, please contact your Sales Rep as soon as possible, and we will do our best to help.
We accept a variety of payment methods, including credit/debit cards, bank transfers.
However, in order to maintain our competitive prices, we kindly request that payments be made via Bank Transfer to help minimise processing fees.
Yes, we take the security of your payment information seriously. Our website uses SSL encryption to protect your data, and all payments are processed through trusted payment gateways.
Yes, once your order is processed and shipped, you will receive an invoice via email. You can also access your past invoices through your account dashboard.
Currently, we only accept one payment method per order. If you need assistance with splitting payments or using multiple methods, please reach out to your sales rep for guidance.
After sales
Once your order has been dispatched, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your delivery via the carrier’s website.
If your order hasn’t arrived within the expected timeframe, please contact our customer service team. We will investigate the delay and provide you with an update on your order status.
If you receive the wrong product, please contact us within 24 hours of receiving your order. We will arrange a fix depending on the circumstances.
To return an item, please contact our customer support team to receive a return authorisation and instructions. Returns must be made within 14 days of receiving your order, and items must be in their original, unused condition. Shipping costs for returns are paid by the customer unless the return is due to an error or fault on our part.
Once an order has been dispatched, we are unable to cancel it. However, you may return the order after receiving it, following the return process outlined above.
Refund
To request a refund, please contact our customer support team with your order details. If your return is approved, we will issue a refund to your original payment method once we receive and inspect the returned items.
Refunds are typically processed within 5-10 business days after we receive the returned items. The refund will be issued to your original payment method, but please note that it may take a few extra days for the funds to appear in your account depending on your bank or payment provider.
If paid via Bank Transfer, the funds should be available spontaneously.
We offer refunds for items that are in their original, unused condition. If you simply change your mind, you are responsible for the return shipping costs, and the item must be returned within 7 days of receipt.
Refunds can only be issued for items that are returned in their original, unused condition. If the item shows signs of use or damage, we may not be able to process your refund, or it may be subject to a restocking fee.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Sale and discounted items can be refunded if they meet the conditions outlined in our return policy. The item must be in its original, unused condition, and the return must be made within 14 days of receiving the order.
Yes, we require that the item be returned before a refund is processed. Once we have received and inspected the item, your refund will be issued.
If applicable, your refund will include the full purchase price of the item, including taxes, as long as the return meets our refund criteria.